Warranty + Return Policy
Warranty –
Perennials + Grasses –
One year 50% replacement warranty. In the event that the plant fails during the warranty period, Ground Effects will replace the perennial or grass at a 50% discount of the plant cost.
Trees, Shrubs and Evergreens –
One year replacement warranty. In the event that the plant fails during the warranty period, Ground Effects will replace the trees, shrubs or evergreens at a 100% discount of the plant cost.
*All replacements are a one time replacement. Replacement labor is not included in the warranty. If you have upgraded to the full service landscape maintenance program, all replacement labor is also covered.
*We do not replace plants before June 1st. Plants outside our zone (zone 4), annuals, discounted, sales, or previously replaced plants are void of warranty. The warranty does not cover acts of God, insect or animal damage, mechanical damage, wind or sun damage. Plants in above ground containers are not guaranteed over winter. Your receipt must be present at the time of the return.
Return Policy –
General Merchandise –
Includes Garden Supplies, Gifts & Home Décor
May be returned or exchanged within 15 days of purchase with RECEIPT. No cash refunds, in store credit will be gave back or a check will be mailed out or charged back to your card.
Green Goods –
Green goods can be returned within 7 days of purchase with RECEIPT but must be in their original container and in the same condition as they were purchased. A store manager will inspect the items to determine if they can be returned. No cash refunds, in store credit will be gave back or a check will be mailed out or charged back to your card.
Close Out Merchandise –
Clearance, close out items and items on SALE! All sales are final. No returns or exchange. No warranty on plants.
Gift Cards –
Purchases made with a Gift Card may be exchanged or given store credit.